LENORE BAGS provides warranty to the first purchaser or gift recipient of the travel gear (‘Product’) from the date of purchase of the Product for the period specified in the authorized Warranty Card.

In the unlikely event that a problem occurs with a your Product, within the warranty period, as a result of defect in materials or workmanship, we will, at our discretion, replace / repair it, in accordance with the warranty terms & conditions stated herein. In the course of normal handling, your Product may suffer abrasions, cuts, scratches, which are not a part of the warranty claim. Certain component parts such as zippers, fabric etc. will show wear & tear and eventually may need to be refurbished or replaced. This wear & tear is not covered under the warranty. This warranty applies when the Product is used under normal conditions and for the purpose in which the product was designed.

Please note that this warranty is not unconditional.

This warranty does not cover:

Defects not reported timely to the Company within the said warranty period

Damages caused by misuse (such as transportation of unusual items other than personal belongings and/or has extraordinary weight), abuse, accidents, mishandling, negligence, unauthorized repair, tampering, loss of components or accessories, exposure to extreme heat & temperatures, solvents, acids, rain/water.

Powder coating, gold plating, and all other metallic surfaces.

Damages such as zip bursts, cracks, dents and scratches to any of the components, tearing of inner lining or any other fabrics.

Incidental & consequential damages, such as damage to, or loss of use or time or similar expenses.

Damage to the leather trimmings.

Labour charges and damages attributable to work performed by anyone other than LENORE BAGS.

Damages caused by mishandling and abuse in transit.

The warranty card is valid only if it is filled in, duly signed & stamped by LENORE BAGS Authorized dealer/store/outlet. To avail warranty services, the warranty card and the original invoice for the purchase must be produced along with the defective Product.

The warranty is applicable across all over India. The customer is, however, responsible for all efforts & costs of getting the defective Product to LENORE BAGS including the cost & efforts of packaging, shipping & applicable taxes.

To Claim Warranty:

Reach out to LENORE BAGS Customer Representative +91 96193 77049 to get the Warranty Claim.

Submit below details/Images on the above link.

Front image of the bag.
Date of Purchase.
Invoice copy.
Warranty card copy.
Clear images of the Defective product.
Complete postal address with pin code to receive the replacement, in case of approval.
Submit below details/Images To Claim Warranty if already registered digitally:

Clear Defect image.
Complete postal address with pin code to receive the replacement, in case of approval.

LENORE BAGS will replace or repair the defective Product (deemed defective as per the terms and conditions of the warranty) within a reasonable period of time, at its own discretion. The company respectfully reserves the right to determine the nature of the defects, whether or not the problem is covered by LENORE BAGS’s warranty and the applicability of the warranty.

Any disputes arising out of the applicability/usage of this warranty card is subject to Indian laws and the courts at Mumbai shall have exclusive jurisdiction.

In no event and under no circumstances will the company be liable for any direct or any special, indirect or consequential damage under this Warranty Policy or otherwise and the company’s liability for damages under this warranty shall not exceed the price paid (after discounts, if any), by the customer for the product(s) stated in the invoice.

Replacements are typically delivered within a reasonable period of time. However, our shipping estimates are not guarantees or promises that a product will ship on a specific day or be received by the customer within a specific period. Actual delivery time depends on the carrier & shipping distance and may vary. We are unable to ship to P.O. Boxes. All items will be shipped only to a valid address with zip codes/pin codes.

Delivery to some remote addresses may not be possible due to limited reach of the shipping carrier. The replacement order will be shipped after necessary verification has been completed.

Registered Office:
2nd floor, Asmeeta textile park, Bldg E6-A, Gala no 212, 213/214, Kalyan - Bhiwandi Rd, Kongaon, Bhiwandi, Maharashtra 421311