Warranty Policy
LENORE Bags provides warranty to the first purchaser or gift recipient of the travel gear (‘Product’) from the date of purchase of the Product for the period specified in the authorized Warranty Card.
In the unlikely event that a problem occurs with your Product, within the warranty period, as a result of defect in materials or workmanship, we will, at our discretion, replace / repair it, in accordance with the warranty terms & conditions stated herein. In the course of normal handling, your Product may suffer abrasions, cuts, scratches, dents or soil, which are not a part of the warranty claim. Certain component parts such as zippers, fabric etc. will show wear & tear and eventually may need to be refurbished or replaced. This wear & tear is not covered under the warranty. This warranty applies when the Product is used under normal conditions and for the purpose in which the product was designed.
Please note that this warranty is not unconditional.
This warranty does not cover:
Defects not reported timely to the Company within the said warranty period
Damages caused by misuse (such as transportation of unusual items other than personal belongings and/or has extraordinary weight), abuse, accidents, mishandling, negligence, unauthorized repair, tampering, loss of components or accessories, exposure to extreme heat & temperatures, solvents, acids, rain/water.
Powder coating, gold plating, frames, and all other metallic surfaces.
Damages such as zip bursts, cracks, dents and scratches to any of the components, tearing of inner lining or any other fabrics.
Incidental & consequential damages, such as damage to, or loss of use or time or similar expenses.
Damage to the leather/foam trimmings.
Labour charges and damages attributable to work performed by anyone other than LENORE Bags.
Damages caused by mishandling and abuse in transit.
Warranty is only valid if warranty card is signed & stamped by an authorised dealer and the product is registered on https://www.lenorebags.com/register-product/
To avail warranty services, the warranty card and the original invoice for the purchase must be produced along with the defective Product https://www.lenorebags.com/claim-warranty/
The warranty is applicable across the INDIA 200+ cities. The customer is, however, responsible for all efforts & costs of getting the defective Product to LENORE Bags including, but not limited to, the cost & efforts of packaging, shipping & applicable taxes.
To contact us:
Call our Customer Service representative at +91 2522 672495
Send us an email at contact@lenorebags.com
Visit our website https://www.lenorebags.com/
LENORE Bags will replace or repair the defective Product (deemed defective as per the terms and conditions of the warranty) within a reasonable period of time, at its own discretion. The company respectfully reserves the right to determine the nature of the defects, whether or not the problem is covered by LENORE Bags’ warranty and the applicability of the warranty.
For the purpose of product replacement, manufacturing specifications are subject to change without prior notice. If the product is to be replaced and the product is discontinued or no longer available, or, if the product is to be repaired and the spare parts of that particular model are not available, LENORE Bags, at its discretion, will offer a comparable or equivalent product at a special price.
Any disputes arising out of the applicability/usage of this warranty card is subject to Indian laws and the courts at Mumbai shall have exclusive jurisdiction.
In no event and under no circumstances will the company be liable for any direct or any special, indirect or consequential damage under this Warranty Policy or otherwise and the company’s liability for damages under this warranty shall not exceed the price paid (after discounts, if any), by the customer for the product(s) stated in the invoice.
Replacements are typically delivered within a reasonable period of time. However, our shipping estimates are not guarantees or promises that a product will ship on a specific day or be received by the customer within a specific period. Actual delivery time depends on the carrier & shipping distance and may vary. We are unable to ship to P.O. Boxes. All items will be shipped only to a valid address with zip codes/pin codes.
Delivery to some remote addresses may not be possible due to limited reach of the shipping carrier. The replacement order will be shipped after necessary verification has been completed.
Registered Office:
Building no F-5, Gala no 133 & 134,
First floor, Bhumi World Industrial Park,
Mumbai – Nashik Express way,
Bhiwandi, Maharashtra – 421302.
You can call us at +91 2522 672495 or send us an email at: contact@lenorebags.com